IT · Windows 7 Phone

Connection Error when syncing Win7 Phone with Zune

Seems everytime you change your user password the zune software stops working.  You will get a connection error.  Solution

Cause of Problem: You changed the Windows Logon Password after installing and using Zune. Then, your Zune Certificate is not valdi anymore.

Solution: Go to the certificate manager snap in, Certificates Current user (start > run > certmgr.msc), delete the Zune certificate. Then…

Now you need to browse to C:\Users\<UserName>\AppData\Roaming\Microsoft\Crypto\RSA

Delete the folder in that directory.

Start Zune and it will Sync.

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